Transparent Rental Terms
Rental Policies & Frequently Asked Questions
Complete operational rules on booking deposits, security deposits, mileage, fuel, and cancellations.
Authoritative Answers to Common Car Hire Questions
Direct, factual guidance regarding car rental requirements, insurance, pickup hubs, and payment methods in Kenya.
How much does it cost to hire a car in Nairobi, Kenya?
Car hire in Nairobi typically costs between Ksh 4,500 and Ksh 25,000 per day depending on vehicle category. Fuel-efficient hybrid sedans (e.g. Toyota Axio) start at Ksh 4,500/day, mid-size SUVs (Mazda CX-5) average Ksh 7,500/day, full-size 4x4 Land Cruiser Prado TX-L starts at Ksh 14,000/day, and safari overland pop-top cruisers cost Ksh 18,500/day. Comprehensive insurance and 200 km/day mileage allowance are included in all rates.
Rate Structure Summary: Sedans: Ksh 4,500/d • Compact SUVs: Ksh 7,500/d • Executive 4x4 Prado: Ksh 14,000/d • Safari Cruisers: Ksh 18,500/d • Luxury Saloons: Ksh 22,000/d.
What documents are required to rent a car in Kenya?
To rent a vehicle in Kenya, you need: (1) A valid original national driving licence held for at least 2 years (or an International Driving Permit for non-English licences); (2) An original National ID Card for Kenyan citizens or a valid Passport with entry visa for international visitors; and (3) An M-Pesa number or major credit card for the booking and refundable security deposit. The minimum driver age is 23 years.
Can I pick up a car at Jomo Kenyatta International Airport (JKIA) at night?
Yes, CarHub Kenya operates a 24/7 flight-tracked airport pickup desk at JKIA Terminal 1A and 1E arrivals. Providing your inbound flight number allows our airport handover representative to track your exact landing time, guaranteeing seamless meet-and-greet curbside or parking bay handover even during late-night or delayed arrivals with zero extra waiting fee.
How does CarHub guarantee the exact VIN unit with zero substitutions?
Unlike traditional fleet pools that promise "or similar" models, CarHub assigns and locks the exact physical chassis VIN (Vehicle Identification Number) to your reservation at checkout. You can inspect the vehicle's real-time 360° exterior turntable, exact paint code, and cabin upholstery in our Virtual Showroom before confirming. The exact vehicle you inspect is the exact vehicle delivered.
Additional Operational & Rental Questions
How much is the booking deposit and security deposit?
A 30% booking deposit (minimum Ksh 2,000) locks your vehicle reservation. For self-drive rentals, a refundable security deposit of Ksh 5,000 is collected before handover and refunded within 3 business days after return.
What documents are required to hire a self-drive car?
You need a valid National ID or Passport, a valid driving licence held for at least 2 years, and a minimum driver age of 25 years.
What is your cancellation and refund policy?
Cancellations made 7+ days before pickup qualify for a full refund minus the booking deposit; 3–6 days before pickup receive a 50% refund; 0–2 days before pickup are non-refundable.
What is your mileage and fuel policy?
Rentals include 200 km per day (excess billed at Ksh 50/km). We operate a strict Full-to-Full fuel policy: the vehicle is handed over with a full tank and should be returned full.